Welcome to Apogee Technical Support.
Apogee is dedicated to our customers, which is evident through our superior technical support and quality assurance. Many questions can be answered through our website by downloading instruction manuals and other documentation from the Alta®/Ascent® Documentation page. An archive of supporting documents of older systems can also be found on the AP/KX Archive page. Apogee is continually improving its products, which is why keeping current with the latest drivers and software from the Drivers & Downloads page will ensure your equipment will perform at its best.

Following the acquisition of Apogee Imaging by Andor Technology in 2013, technical support has now been integrated within the Andor Support teams. Our team of experts will contact you soon after receiving this form to help with any inquiries or assistance needed.

Please complete the form below, being sure to provide as much relevant information as possible.

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When you need technical support, the process usually works like this:

  1. To get assistance with a question or upon discovery of a problem, please complete this online support form, email ApogeeSupport@andor.com (email preferred), or call any Andor regional support team (details can be found at www.andor.com/contact . The most common problems arise from computer configuration or compatibility issues which can be easily resolved.

  2. If a problem cannot be resolved remotely, we may issue a Return Materials Authorization (RMA) number and ask you to return the unit to one of Andor's regional offices. An RMA number is required before returning any equipment for service.

Apogee Imaging Systems is dedicated to solving problems and getting you back up and running as soon as possible, whatever it takes.

Not sure what is covered under our warranty? See our Warranty page.



Apogee Imaging Systems Inc.
425 Sullivan Avenue
Suite 3, South Windsor
CT 06074, USA

phone: +1 860-290-9211
fax: +1 860-290-9566

 


ASCOM drivers now available for download!

Windows Driver Update
Release 5.4.531.2978 driver for Windows is now available.

Quantum Efficiency
New article on Quantum Efficiency in CCD University.

Apogee's Yahoo Group
is dedicated to Apogee Imaging Systems' CCD cameras. If you take Astro images or do science with our cameras this is the place to showcase your work and discuss techniques with others.

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Aspen, Alta and Ascent are registered trademarks of Apogee Imaging Systems, Inc.
Apogee Imaging Systems, Inc. is part of the ANDOR group
Copyright © Apogee Imaging Systems

425 Sullivan Avenue, Suite 3, South Windsor, CT 06074
phone: 860-290-9211 fax: 860-290-9566